IT support Folsom

IT Support for Folsom Area Business

These days increasing numbers of SMBs are opting to have their basic IT infrastructure managed by professional IT services vendors. They can then either avoid the need to recruit and retain an in-house IT team at all or, if they do, keep them for value-add tasks such as development. The core of this strategy is a combination of managed IT services (for everyday housekeeping) and IT support (for projects and break/fix work).

Guidance on how to choose an IT support in Folsom

Make a clear and honest assessment of your current situation

Basically, you want to know what’s working and what’s not. When you come across anything which isn’t working, or at least could do with some improvement, you want to identify the issue(s) which need to be addressed. If these issues relate to upgrading your IT infrastructure, then a high-quality IT support partner will be able to help. If, however, they relate to the fact that nobody can find the time to do proper care and maintenance, then you need to start looking for a managed IT support Folsom.

Think about your future plans

Even though IT support partners provide short-term support for specific needs, they can end up working with their clients on a very long-term basis. This is a benefit to both. The IT support partner, of course, gets not just regular income, but probably recommendations and references as well. The client gets to work with an IT services vendor who really understands not just their infrastructure but the business it serves and can therefore make useful contributions to the company’s development.

As always, the clearer you can be about your future needs, wants and budget, the better and IT support partner will be able to understand your organization and customize their offering to suit you. Ideally, you want to think at least three to five years ahead. Longer is better but may not be practical for SMBs.

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Decide how much on-site support means to you

If you do an internet search on “IT support in Folsom”, then the chances are that your results will be a mixture of IT support companies located in Folsom and IT support companies that offer services in Folsom, but which are actually based elsewhere. That elsewhere may be anywhere from just outside Folsom (e.g. Sacramento) to the other side of the country (or indeed the other side of the world). Obviously, an IT support company in Folsom is going to be able to reach you much more easily (and quickly) than one which is much further away.

Remember legal practicalities

On a similar note, service vendors (including IT services vendors) generally insist that the contract for services states that both parties agree to be bound by the local law in the service provider’s home area and that any disputes between you will be settled by their local courts. You may want to think seriously about how you would feel about having to deal with IT support services local legal system before signing a contract which binds you to doing so.

Make sure you are clear on all relevant factual details

It’s strongly recommended to look beyond the headline services offered and prices. You want to know exactly what is offered (if relevant at each price point). In other words, what is the process for raising and project and what are the exact steps through to sign off? Likewise, what is the process for raising and resolving support tickets? Are there any variations on it (e.g. depending on the time of day or support package) and if so what are they?

Similarly, you want to know more than just the headline prices. You want to know what options there are for negotiating discounts (e.g. for volume, advance payment and/or prompt payment) and what the payment terms are. This can be very relevant, especially for SMBs, which often need to watch their cash flow. For example, you might be prepared to accept a slightly higher price if it meant you had longer to pay it.

You might also want to check if an IT support partner offers cyberinsurance and/or if they have experience working with cyberinsurance companies or are at least open to doing so. Regardless of whether or not you use cyberinsurance at the moment, it might be convenient for you to have the option of doing so in the future. This option is becoming increasingly popular as a hedge against unexpected expenses, such as the possibility of coming under cyberattack.

If you’d like to speak to a reputable and experienced IT support partner in Folsom, please click here now to contact Salient IT.

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